Important Information

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This page gives details about Crux Underwriting Limited (“Crux”) and the information on this website.

Information on this website

The information on this website is for general purposes only. Statements describing potential benefits, including improved speed, efficiency, visibility or reduced operational friction, describe intended outcomes and should not be treated as guarantees.

Actual outcomes may vary depending on the nature and complexity of the risk, the information provided, underwriting and compliance requirements, third-party systems, capacity, market conditions and applicable regulatory requirements.

Nothing on this website guarantees any turnaround time, underwriting decision, availability of cover, pricing, capacity, policy terms, claims outcome or commercial result.

If you have any questions about information on this website, please contact info@cruxunderwriting.com.

Insurance information

When obtaining insurance, you should provide information requested by insurers accurately and to the best of your knowledge. Inaccurate or incomplete information may affect the cover or the payment of a claim.

Crux does not give advice or personal recommendations in relation to the insurance products it offers. Any quotation or other insurance information is subject to the terms and conditions of the relevant insurance contract.

Complaints

Crux is committed to providing a high standard of service. If you wish to make a complaint, please contact: complaints@cruxunderwriting.com

If you remain dissatisfied, you may in certain circumstances be entitled to refer your complaint to the Complaints team at Lloyd’s:

Complaints, Lloyd’s
One Lime Street
London EC3M 7HA
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

If you remain dissatisfied following consideration by Lloyd’s, you may be eligible to refer your complaint to the Financial Ombudsman Service. Further information is available at www.financial-ombudsman.org.uk.

Intellectual property and liability

Unless otherwise stated, the content of this website is owned by or licensed to Crux and may be used for legitimate informational and business purposes.

Crux takes reasonable steps to ensure that information on this website is accurate and available but does not guarantee that it will always be complete, up to date, uninterrupted or error-free.

Nothing on this page excludes or limits any liability that cannot lawfully be excluded or limited.

CruxHub

Use of the CruxHub is subject to separate CruxHub Terms of Use.

Governing law

Use of this website is governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction in relation to disputes arising from its use.

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